Your Own Account

Set Your Limits at Palace Casino First

From 18+, and every Palace Casino account already holds deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set a Limit

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/859/2014 since 2014.

Four Lines

What You Have, Straight Away

Same calm rules for every player, whether you have been here since 2014 or joined today.

Minimum age18+

LicenceMGA/B2C/859/2014

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Built-In Protection

Control Over Money and Minutes

Five settings live in your profile and decide how much time and money the session can take.

A Ceiling You Choose

A cap on what can be paid in over a chosen period, set while you are calm rather than after a costly night. Switch it on at your first login so the ceiling is already there.

A Clean Stopping Point

It stops play once the money put in for a period has gone. Turn it on when a single session tends to run longer than you planned and you want a stopping point.

Check the Clock

A quiet message appears after a stretch of play and shows how long the session has run. Set it before your first round if you lose track of the clock while spinning.

A Firmer Break

It closes your Palace Casino account to play for a period you choose, and support can apply it on your behalf. Choose it when a limit feels too light to hold.

When Hours Slip By

A summary of time spent and money in play pops up at intervals you set, so the session stays in view. Choose it when long evenings slip past without notice.

Ten Quiet Minutes

Set Your First Limit in Four Steps

Four short steps that take a limit from an idea to a setting saved in your account.

Signed In, Then Start

Open your account menu and go to the profile area where limits are held. Check that you are signed in on your own account and not a shared device.

Pick One to Cap

Decide whether the cap should sit on money paid in, money lost over a period or time spent playing. Each one works on a different part of the session.

Test a Shorter Spell

Choose how long the limit should apply and be sure the figure is one you can hold on a quiet week. Shorter periods are easier to test before you commit.

Did It Save?

Save the setting and read the confirmation that appears, then check the limits screen shows your new cap. A figure you did not intend is worth changing straight away.

What You Gain by Choosing First

A Time-Out Period. When a week feels like too much, a short pause shuts play down for hours or days. To start one, open your casino account and choose the pause there. While it runs, deposits and games stay closed to you.

A Commitment You Cannot Cancel. Some players need the door held shut, so self-exclusion in the casino account closes access for a long stretch and cannot be undone early. Anything you set before the lock stands until it ends. Operators here may exclude a customer showing signs of problem gambling for up to 2 years.

No Register Here. Because this market keeps no national self-exclusion register, your casino account is the one place to exclude yourself here. For up to 2 years you can lock access from that account. Gambling Helpline Aotearoa is free and answers around the clock if you want to talk it through.

Your Support Options

Where Do I Find Help in New Zealand?

This block settles who in New Zealand answers free of charge and how.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa any hour of the day or night, free of charge, and speak in confidence about your own play or a relative's. A free text service runs alongside it. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation gives free counselling, plus peer and cultural support, through 18 clinics across the country, for people who gamble and for their families. Phone or text between 8:30 and 17:00 on weekdays. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is run by Health New Zealand for anyone who gambles and for relatives: it explains the signs of harm, gives practical tips and points you to local support. safergambling.org.nz

What Tells You It Is Time

Moments of doubt are worth listening to, because acting on them is far easier than catching up afterwards. Spotting one sign in yourself is enough reason to set a limit or take a pause in your account, before any money moves.

Any of these, in your own week, is worth a second look.

Playing longer than you planned
Chasing a loss with another deposit
Spending money set aside for bills
Hiding your play from family
Borrowing to keep playing
Feeling flat when not playing
Betting to escape a bad day

Limits and Help

What Changes, and What Stays Locked

These six answers settle what your account can hold you to, and who to call.

Am I covered elsewhere once I self-exclude on this site?+

At the moment you set a break, it applies to your Palace Casino account only, because New Zealand keeps no national self-exclusion register. Nothing is shared between operators, so it will not follow you elsewhere.

What does a short pause actually change on my account?+

Once a pause begins, play on your account stops, and your login, balance and history stay where they are. Access returns by itself when the period you picked has run out.

Where do I go if I want a different deposit limit?+

Later on, any change is made in the same spot inside your account, the limits section. Pick a new figure there and it becomes the cap your play runs against.

Why is age checked before an account can go live?+

Before you can play, identity and age have to be verified, and 18 is the line: nobody under that age may hold an account here. The check is there to keep under-18s out, not to slow you down.

What is the route to closing my account completely?+

When you are ready, write to [email protected] and ask for the account to be closed, not paused. The team takes it from there, and you can request confirmation once it is done.

Can a self-exclusion be shortened once it has started?+

From the moment it starts, a self-exclusion runs the full period you picked. Shortening it later is not something the account allows. That is why the length you choose at the outset deserves a second look.