Quick read

Finish your Palace Casino account verification in one go

Every licensed casino must confirm who you are, and Palace Casino usually takes up to 66 hours from the moment your copies arrive.

Start verification

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/859/2014 since 2014.

Before your first payout

The check at a glance

Palace Casino keeps this short on purpose, so nothing about the check catches you mid-withdrawal.

Who checks

Palace Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/859/2014

How long

66 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Clear on the first try

You have the request open

Most delays come from small things like glare, cropped corners or an old address, and each is easy to avoid.

Photographing your ID

Open the verification request and upload a photo of your proof of identity. Watch the edges: all four corners need to sit inside the frame, with no flash glare over your face.

Name and address matching

Next comes proof of address, which should show your name and your current address as registered on your account. Check the date on it, since older letters are the usual reason a copy comes back.

Same method in, same method out

Then confirm the payment method you used, so the money going out matches the money coming in. Show the card or wallet name clearly, and cover the middle digits if you prefer.

After sending, before the reply

Once everything is in, the checks run and a result lands in your inbox, normally within 66 hours. Keep an eye on spam folders, because a single missing page restarts the wait.

Nothing to guess at

What each paper earns you

Nobody enjoys paperwork, so here is exactly what each copy has to show before you send it.

Proof of identity

ConfirmsYour name and date of birth

Copy must showFull photo page, sharp text, no glare

Proof of address

ConfirmsWhere you currently live

Copy must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe account you paid from

Copy must showHolder name and method visible

Grounds for a second look

Look at the expiry first. The expiry date printed on the photo page has passed; a licence that lapsed says nothing about who you are today. Send the current version of the same document. Apply for the renewal before you upload again.

Details that line up. A shortened first name or a married surname will not line up with the details saved on your profile. Match the spelling to your profile, including middle names. Update your details with support before you resend.

A photo that reads clearly. A file grabbed from a screen loses the texture we use to spot a copy, so it comes back unreadable. Photograph the paper itself, not the screen. Lay it flat in daylight and avoid the flash.

Where does your money come from?

A request for bank statements can feel pointed, yet our Malta Gaming Authority licence, MGA/B2C/859/2014, requires us to know where player funds originate. Treat it as routine paperwork, not an accusation.

Depending on your case, the reviewer may ask for one or more of these.

Recent bank statement
Payslip from your employer
Tax notice or assessment
Proof of a pension or benefit
Sale or inheritance paperwork

At the payout desk

Before the payout, not after

Useful the moment a request appears mid-session, so you know which trigger set it off.

A jump in the amounts

A payment far above your usual pattern sends the file for review, and the reviewer may ask for identity papers.

Two names, one file

When the name on your profile reads differently from the one on your ID, the mismatch parks the review until someone checks it by hand.

Identity before money

Every payout opens with identity confirmed, a step our licence requires at the latest before the first one; the same papers then cover later payouts.

Raising your own ceiling

Lifting your own deposit limit asks for proof that the higher figure fits your income, so payslips or statements come first.

Mid-check moment

Plain replies to the sticking points

After reading, you will know what each reply means and which file to send next.

What do I do if my proof of address gets rejected?+

On the refusal screen, the reason line tells you what to fix: glare, a cropped corner or an out-of-date page are the usual ones. Photograph the same paper again in full colour and send it to [email protected].

My surname changed since I signed up, does that matter?+

Yes. Your profile shows one name, and every paper in the file has to match it. Send fresh proof of identity in the new name to [email protected] with the old spelling noted in the message.

Which licence does Palace Casino hold and who issued it?+

The licence line at the foot of the site names the Malta Gaming Authority, licence MGA/B2C/859/2014, held by Palace Casino Ltd. of Msida, Malta. Those details belong together and a mismatch is worth a message to [email protected].

When do I have to verify my account?+

A prompt for documents can land at registration, at the first deposit or before the first withdrawal, because the licence requires a finished check before any payout leaves. Keeping the three papers ready makes the reply quicker.

Can a paper I already sent be asked for again?+

Yes, a request for a fresh copy can appear when an old file has faded or a payment method changes. Each request comes with the reason in writing so you always know which paper is wanted.

Can I upload my documents from my phone?+

Yes, the upload screen accepts photos straight from your camera roll. Shoot in daylight against a plain table, keep the whole page in the shot and check the text is sharp before you send.